What our customers say about us.

Foster Hydronic Heating
4.4
Based on 197 reviews
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Marko Čakarević
Marko Čakarević
01:10 03 Mar 24
I was referred to Foster Hydronic Heating (Caulfield store) from a local hot water service company who weren't qualified enough to deal with a very old – around 40+ years – hydronic heating system at my mother's house. The boiler had seen better days and was chugging along on it's last legs.I'm very happy with the service from start to finish. I called and explained the situation on a Friday and within a few hours I was provided with a very detailed quote outlining all the bits and pieces required to replace the boiler with a modern set up. Then, after accepting the quote and paying the 30% deposit I was able to secure an installation date the next Wednesday.Dan – who has single handedly restored my faith in tradies – was excellent to deal with.Unlike a lot of other trades people I've had to deal with, he was very informative and kept me updated during the installation process seeing I couldn't be present during the installation, and my elderly mother wasn't capable of answering all questions.He, and his colleague, Jimmy, did an excellent job installing the system within a day. They even took away the old boiler!At one point it seemed like the boiler might have been... faulty and leaking but it was all fine in the end. Dan problem-solved the situation with the manufacturer and sorted it all out quickly. He he even came back the following morning just to make sure it was all ok.The outcome has been great so far. The radiators have never worked as well they do now. The ambient, radiant heat is so pleasant. .And, now that the hot water is separated from the heating system, the showers have excellent pressure and long-lasting hot water. We should have contacted them years ago.read more
Sam Colyer
Sam Colyer
05:15 09 Feb 24
Dan, Craig and the others who helped with the install did an amazing job! The custom towel rails and vertical panels really help the house look high end. Very happy, thanks!
Madi byron
Madi byron
08:10 22 Nov 23
i just have had hydronic installed in my massive home i just purchased, couldn’t be happier with the service foster provides i went into the showroom and even got offered a tea or coffee very kind and friendly staff i even saw a team member enjoying a donut upstairs!
Steve Bickford
Steve Bickford
03:51 20 Nov 23
Called Foster Hydronic Heating to arrange a standard service and they said they'd call me back. Rang again the following week to follow-up and spoke to someone who I guess must have been in a bad mood. Just wanted to argue and didn't want the work. Going elsewhere and removing their contact details from our device.
Nicholas Zoch
Nicholas Zoch
07:21 26 Sep 23
I experienced some difficulties with my 10 year old Foster (Hydrotherm) system which was to be expected. Abe came out to assess and was brilliant. He then engaged Mat Brown to roll up the sleeves and deliver. He was professional, courteous, thorough, brilliant at his trade, and an unequivocal problem solver in a no doubt difficult fix situation. Could not recommend these 2 blokes highly enough.
Lorraine Webb
Lorraine Webb
00:11 22 Sep 23
I wish I had acted on the red flags when they first quoted and missed rooms off the house plan, twice. It has taken more than 18 months to finish the retrofitted part of the job which now has holes in the floor where they drilled in the wrong spot. I had to call them to ask if they could commission the slab months after the extension had been completed, as it was the beginning of winter and like an ice block. The slab has, and will forever have, cold spots where you stand at the kitchen bench, which the managing director tells me is our fault. I would get a call to tell me they would be installing the radiators the next day with no thought that we might be away or working and couldn't be there. Random radiator deliveries would turn up on our door of incorrect sizes and colours. After failing to get involved at any point in the 18 months prior, the managing director finally decided to return my call. He was dismissive and condescending. He talked over me with irrelevant topics such as our area having the worst technicians in the country and blamed me, his former staff - everyone but himself.
Ross H
Ross H
01:14 15 Aug 23
I have used Foster Hydronic in the past and the service was good. I have spoken to them on two occasions in the last month for a quote on a new boiler and both times never received the quote. I finally did get my quote, which was reasonable compared to other similar firms and the job was completed promptly and efficiently within a few days. Happy to recommend them.
anna mathieson
anna mathieson
05:07 30 Jul 23
We had our hydronic heating serviced 3mo ago and I showed the technician that some of the units were leaking rusty water onto the carpet and he said he would tighten the valves which he did. He didn’t seem to be very experienced. I paid for the service.The units were still leaking and I called the next week and I had a terrible conversation with the managing director. He kept trying to talk over me and was extremely condascending. He told me I had been told that the whole system needed to be flushed and it would cost $1500.00 - I had had no such communication. He also said that I had been sent a email re this which I did not receive. It was a very unprofessional phone call. I then engaged another company to do this work which I had been told by Foster Hydronic Heating would take 2 people half a day. The other company came and said this wasn’t necessary. They fixed the problem by changing some of the valves, checking the system and charged half the price. I had been very happy with Foster Hydronic Heating in the past but maybe they’re getting too big and don’t care about their customers anymore.
Ali Inayathusein
Ali Inayathusein
00:55 26 Jul 23
Excellent. You often judge a company by how they behave when things go wrong. They fitted a new boiler and within 1 month we had an issue, they came straight away and fixed it at no charge (sensor fault). Then we had a renovation and our electrician broke the thermostat. They came again next day and fixed this at cost. So glad I chose them and highly recommend them. Their engineers are so polite and knowledgeable too - lovely people!
Sim Narduzzo
Sim Narduzzo
05:34 22 Jun 23
Being a property manager it is so important to work with reliable trades. Fosters go over and above with their friendly service and fast repairs. Highly recommend, they have never let me down. 10 out of 10!
Daniel G
Daniel G
21:56 13 Jun 23
Really lovely company to deal with. Very reliable. Loaned me a pump to keep my heater working this winter whilst we waiting for new parts.
Ben Ellinghaus
Ben Ellinghaus
07:33 20 May 23
Matt and Billy did an amazing job. Worked hard and efficiently to completely replace our old non-functioning system and install a new one (including needing to lift the roof) in just one day.Thanks, snug and warm again in time for winter
Caroline Anderson
Caroline Anderson
07:18 06 May 23
Our boiler suddenly stopped working for our hydronic heating and Foster's were able to attend the next day.Sadly our old boiler was RIP but a new one was arranged which was able to be installed 4 days later.Dan the installer was great, super friendly, confirmed the time the day before, arrived on time and after install taught me how to program the new thermostat.Highly recommend Foster Hydronic Heating, from organising the initial call out, receiving information on the new boiler, all communications and the efficiency was great. Thanks Dan and Team!
Martha
Martha
08:09 28 Apr 23
Foster's did a retrofit of an older style hydronic system at my house recently. Dan, Chris, Jonathon, and the entire team were great - considerate, knowledgeable, tidy (cleaned up as they went along), and efficient. They managed a few unexpected challenges with persistence and intelligence. They were never patronising, explaining clearly as they went along. They cheerfully returned several times to trouble-shoot the retrofit, and spent substantial extra time testing and re-testing to make sure it was working properly. Thank you all very much!
Christopher Miles
Christopher Miles
01:56 03 Mar 23
Very disappointed. I have been a long term customer and the original hydronic heating was installed by them, as well as a new boiler a year ago and routine service. Had them out to take off radiators to allow repainting. Replaced radiators and did "service" for $600. I discovered one radiator was leaking and phoned to get it fixed urgently as new carpet was being installed. Was told first available time was in 3 days, despite the problem being caused by them. Service manager told me it was then or nothing. Asked to speak to owner and was told he was on holiday. I'll never risk this lot again.
Kenneth Barnes
Kenneth Barnes
03:48 11 Feb 23
Our latest contact with Fosters Heating was the installation of a new system. The work was done expertly. We can't speak too highly of Foster Heating. We've been dealing with the firm for about 27 years and have always found them reliable, friendly and technically competent. Their prices are not high and we know they will fix any part of the hydronic system that needs fixing. Highly recommended. Ken and Christine.
adam
adam
08:30 25 Nov 22
Not cheap but good value... a very professional installation team (Jimmy, Dan) successfully replaced existing Fitzroy boiler and manifold in restricted space, with a minimum of collateral damage. Great attention to detail. work ethics, sense of humour!
Nicki Gallagher
Nicki Gallagher
01:32 12 Nov 22
We love our hydronic heating but when we had our boiler play up it could be a costly repair.The very experienced service team reviewed, after a visit and a conversation with the service manager, they quickly established it was not my boiler but my gas valve.Gas supplier fitted a new one within 5hrs, another great surprise! And my boiler was working perfectly again.. So very grateful.
Mark Williams
Mark Williams
03:15 09 Nov 22
Had the pleasure of having Mark and Harley work with us on the final installation of the Hydronic panels - the work was fantastic as was the way the accommodated our questions and minor tweak in a gracious manner. Also gave great a intro to the system and the best way to operate it. Also kudos to the other team members from Foster that cam in the earlier stages - all very engaging , respectful and gracious. Would highly recommend working with this team.
Richard Botto
Richard Botto
06:55 08 Nov 22
Two main call-outs and thanks in writing this review:1) The rough-in team did an excellent job in a somewhat tricky building. A special thanks to Craig and the team for working so hard to install the system with minimal impact to our home.2)The system was finalized by Matt today, installing all of the panels, boiler etc. He also did a great job.All of the hydronic engineers have been great: good communicators, polite, focused, very neat work and leave a tidy site on departure.
JASON ROSS
JASON ROSS
23:56 24 Aug 22
I cannot recommend Foster highly enough. From Fred at the office, who really went above and beyond to assist us in moving mountains to get us a time for someone to come out a time, through to Mark who came out and installed panels and serviced our unit. When we need to upgrade our system, I would only call these guys. Very happy.
Megan Cooper
Megan Cooper
04:19 19 Aug 22
I have had a brilliant experience with Foster Hydronic Heating. I had had issues with a hydronic unit we installed in the slab of a new extension however after excellent service from the Foster Hydronic Heating team in Canberra all is working perfectly and we are very comfortable. Paul didn’t give up even when the day seemed to be against him. He FIXED it.Thank you also to Michael, Andy and I think I spoke to James as well.Terrific team, I would highly recommend them.Megan Cooper
ELLI LITHOTOMOS
ELLI LITHOTOMOS
22:12 09 Aug 22
Oh my God these guys were amazing. Sorted our hydronic issue over the phone promptly and efficiently and refused payment. Best service ever.
Andrew Zed
Andrew Zed
23:16 21 Jul 22
Paul (the Scot!) from Foster Hydronic turned up to our house in Canberra and got our system back to working in about 1 hour.He knows his stuff and was very friendly. It was bitterly cold outside at the end of the day and Paul had been working since 6.30am. I brought him a cup of tea and he was happy to discuss the heating system. I am very happy and recommend Foster Hydronic and in particular Paul.
Val Gray
Val Gray
12:25 28 Jun 22
Our hydronic heating was finished after four days. A challenge in a big house.Jordon,Harley,Will,Peter and the other boys( sorry can’t remember names) were very politeand a pleasure to have in our home.Although it’s only the 2nd day our heat has been turned on- just wanted to thank the boys for all theirhard work.It was a pleasure to know them.RegardsTrevor and Val Gray
Lindsay Ralph
Lindsay Ralph
22:31 23 Jun 22
We had Harley and Nathan install our hydronic system last week and could not had a more positive experience. They were respectful (especially of our muddy outdoors work site- removing shoes every time they entered), polite, informative in explaining the working of the system, efficient and thorough. They worked conscientiously and are a credit to their company. We would recommend highly. Love the heating!
Finch Cosgrove
Finch Cosgrove
02:00 04 Jun 22
Excellent installation by Harley of Ideal Hydronic Boiler at our house this morning. Great communication, with clear explanations of how the controls work. Thorough and a great listener. Thank you: we really appreciated your attentiveness and professionalism.
Rick Maplestone
Rick Maplestone
02:46 31 May 22
Fantastic service, and very reasonably priced. The team at Foster arrived when they said they would, and completed the job to an exceptional standard. Would highly recommend.
julie more
julie more
03:58 29 May 22
Thanks Tom for your professional service. All went smoothly from the moment I contacted the company. I was delighted to be able to use the company having dealt with Mr Foster 20 plus years ago.Would highly recommend.
Ian Tredinnick
Ian Tredinnick
22:53 23 May 22
Great service - 12-24 months ago got boiler serviced and tech said would put details on files as unit was on its last legs. Put an online request for a quote to replace unit last week . The very next morning got a phone call and the Rep had found all the previous details. He went through the options with me. A quote came through about an hour later all too easy. Yesterday the 3 techs turned up - on time, friendly, well presented, great safety awareness, did the job, neat tidy, great clean up, no fuss. They ran through the job with me, went through all the safety/ services they needed to access and then it "just" happened. All done first time as they said they would - might sound strange but in this day and age this is not that common and a great and pleasant surprise.
Meena Vannitamby
Meena Vannitamby
01:34 16 May 22
Just had Adrian from Fosters attend our house to service our hydronic system as we were concerned about builders pretending ruining our hydronic panels. Adrian was courteous, efficient and professional. Honest as well and provided handy tips and explanations. The system is running well.
Fernando Lapetina
Fernando Lapetina
22:52 06 May 22
Excellent service provided by both Fred on initial troubleshooting and diagnosis and subsequent service work carried out on site by Adrian who demonstrated superior technical knowledge and excellent customer service.Will no doubt recommend to family and friends.
Alex Stojcev
Alex Stojcev
00:11 06 May 22
These guys are awesome, very helpful and knowledgeable. Couldn't be more thankful enough to Zac in particular what an absolute legend. These guys now have a customer for life, would never consider going anywhere else for any of my hydronic heating needs.
Charleston287
Charleston287
03:23 26 Apr 22
I recently had a combined HWS and Central Heating system boiler changeover (replacing a 40 yr old system - installed by Foster Heating) - very impressed by the knowledge/teamwork of the guys who turned up to do the work - it was not an easy job - some minor commissioning issues - promptly attended to - all good - happy.
Anna Nelson
Anna Nelson
03:52 22 Mar 22
I really want to thank the team at Foster Heating especially Fred and Adrian for the quick turn around in getting our hot water back up and running. The service was friendly, immediate and they made it all easy. Fred was especially lovely and made sure that we didn't go another night without hot water. Amazing service.
Kelly Hawkins
Kelly Hawkins
02:00 21 Mar 22
I’ve never written a Google review before, but in this instance a 5 star review was necessary!I had a tricky issue with my boiler (installed by Foster Hydronic Heating back in 2016), and from the very first service with Adrian, and then Graham, the Foster team was courteous, knowledgeable, and professional. Fred in particular went above and beyond to help me out and ensure the issue was rectified promptly and as a matter of his priority. Fred showed great kindness, and I am exceptionally grateful. I can not recommend Foster highly enough.
Chris James
Chris James
04:06 25 Feb 22
Many thanks to the team at Fosters. Unfortunate circumstances meant our project had to be cancelled. The promptness and compassion displayed reinforced my impressions that they are a totally professional organisation.All the best.
Thad Pang
Thad Pang
07:44 12 Dec 21
Simply impressed with Zak on his professionalism and knowledge. It is staff like this that makes a difference for a company. He took patience in explaining the system and in every facet of the hydronic set up. Kudos to him as well for explaining an otherwise complicated Siemen control panel!
Steve Banks
Steve Banks
22:49 10 Nov 21
Great product and service. Highly recommended for anyone looking for hydronic heating.
Joanne Drummond
Joanne Drummond
06:42 15 Sep 21
Fred was absolutely brilliant, he went above and beyond to help. Plumbers familiar with my system not available for over a week, so Fred helped me diagnose and fix the problem over the phone. Really knew his stuff, professional and patient. Will definitely call them again for servicing and all things hydronic heating. Thanks Fred you're a gem!
Daryl Bradie
Daryl Bradie
22:21 08 Sep 21
Highly recommended. Despite a tricky hydronic fit out plan, the Foster team surpassed all expectations and managed to deliver a better installation than we expected. Professional in all aspects.
Eugene Arocca
Eugene Arocca
08:50 18 Aug 21
Highly recommended. Very professional and reasonably priced. Kevin did a great job fixing the problem - can't praise them enough.
Roman Fisher
Roman Fisher
02:38 06 Aug 21
A big thank you to Dan and Jimmy for completing the installation of a hydronic system at our house. Both of them performed excellently in a verytimely, efficient and neat manner. Despite an unexpected complication (concrete slab under the bathroom) they managed to finish the job on time. Specially I would like to mention their attention to details and making sure there is as little mess as possible. Well done!
Ralph Johnstone
Ralph Johnstone
00:40 26 Jul 21
A huge 'thank you' to Jon Chung at Foster for arranging our new boiler in record time this mid-winter! Foster's technician, John Ayham, was an absolute delight to deal with: professional and efficient, and extremely helpful at explaining how everything worked. And all at a great price as well. We could not be happier with Foster's service.
Jessica Khalid
Jessica Khalid
12:29 02 Jun 21
Fred and the team at Foster Hydronic Heating are second to none! We have been using FHH for many years to service our system, and install a new boiler and control panel. They are fast, efficient and effective, and will always do everything they can to solve your problem. Highly recommend!
Alfred Tuohey
Alfred Tuohey
06:25 29 May 21
Really great service. First they tried to help me fix the issue over the phone for free. Then when it turned out to need a technician, Adrian come over and got it all sorted in 15 minutes. Super team. The family is warm again!
Christian Robinson
Christian Robinson
05:25 27 May 21
We are thrilled with our Hydronic Heating installation.Craig and Jordan were an outstanding team and the best tradies I've ever have to deal with.They were professional, courteous and highly knowledgeable. They would discuss each part of the installation to make sure that they reached the best and most practical outcome including, pipework, location of radiators and boiler unit, aesthetics, and overall user satisfaction with their progress while also maintained a very clear working environmentCraig and Jordan also engaged with our dogs and the kids asking heaps of questions.They are by far two of the best tradies I've had the pleasure of meeting.Well done guys!
Michael Lyons
Michael Lyons
08:21 26 May 21
Very happy with the work Dan carried out at our home, replacing the hydronic boiler and radiator fittings in a day. Work was carried out skilfully and Dan worked hard to complete the work in one day. We would be happy to have him back if future work is required.
luke irwin
luke irwin
08:02 26 Apr 21
Had a boiler replacement done by Foster Heating, excellent service, very punctual on time of arrival, and new boiler was up and running by the end of the day, working great!Thanks Fosters
Maxim Kirkman
Maxim Kirkman
01:33 10 Apr 21
Completely incompetent.I waited all morning for a confirmed 8am appointment, at 11:30 I finally got through to someone who told me there's no record of my job at all and no-one is scheduled to come over.Their Geelong team was helpful though.
Anamaria Beligan
Anamaria Beligan
02:41 03 Apr 21
A special, heart felt THANK YOU to DAN, who literally saved our Easter holiday by coming in on Easter Saturday to replace our old boiler and thermostat. He was punctual, fast, efficient, courteous. He did a sterling job and explained everything in a manner that even a non-technical person like me could immediately grasp. Foster Hydronic Heating have always been there for us when we needed them! Big tick!
Linda Christakos
Linda Christakos
06:24 28 Mar 21
Great service, workmanship, healthy and quality product!
Richard Walker
Richard Walker
21:42 13 Oct 20
I had a great chat on the phone about a system designed and built by another company. We booked an appointment and Paul drove out to our remote location.Paul methodically reviewed our system and explained the various components and settings. Paul made some adjustments and we saw an instant improvement. Great service.Thanks Paul, Andy and team.
Wendy Dimopoulos
Wendy Dimopoulos
02:29 02 Sep 20
We had our hydronic system installed in June. The installation team were really nice and they were professional and efficient in the installation. We recently had Adrian come out for a service call and his knowledge and expertise was outstanding. He gave us a thorough understanding of how the hydronic unit works and now we feel very comfortable in problem solving should anything go wrong. Thanks Adrian, you are a very valuable asset to Foster Heating!
John Campbell
John Campbell
00:36 21 Jul 20
We recently had Foster Hydronics urgently replace an old boiler at our terrace house in Carlton. The service was absolutely first class. Ronnie, the installation technician, arrived on-time and well-prepared. He was a very pleasant and accommodating young man and his approach reflects very well on the company. And the end result is first class. Highly recommended.
Jacinta Agostinelli
Jacinta Agostinelli
01:01 26 Jun 20
Very efficient and skilled service from Chris. After a few cold mornings and evenings we are back to our toasty old selves. Call out response was quick and I wouldn't go anywhere else for future services.
FIONA JOHNSON
FIONA JOHNSON
05:55 26 May 20
Had an amazing experience with Foster Heating. Super efficient response time for quote, then supply and install. Couldn't speak more highly of the whole experience but especially our great installation guys RICH & RON🤗 What delightful lads - fun, respectful and did an awesome job... despite throwing a couple of curveballs their way!
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Meet Richard

Hydronic Engineer

Origin Sussex, England
Plumbing Since 1999
Foster Engineer Since 2010